Refund and Returns Policy

Thank you for shopping with us! Your satisfaction is important, and we want you to be informed about our returns and refund policy.

1. General Policy:

As a self-employed beauty & non-surgical aesthetics therapist, we strive to ensure our products meet your expectations. However, due to the nature of our products, we do not accept returns or offer refunds on tinctures.

2. Returns:

For products other than tinctures, we are obliged to accept returns within 14 days of the purchase date. If you wish to return a product, you must inform us of your decision by sending an email to beauty@sharronbolton.co.uk within the 14 day period commencing the day after you received the product to initiate the return process.

3. Postage and Packing:

Our product prices include postage and packing costs. Please note that we do not refund these costs in the event of a return.

Any return postage must be paid for by the customer. We advise you to choose a shipping method with a tracking number. Without a tracking number, we will not be able to accept any claim.

4. Conditions for Returns:

To be eligible for a return, products must be unopened and in their original condition. We reserve the right to refuse returns that do not meet these criteria. The Product must be returned to us without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation of this contract to us. Because some of the products are fragile, you must ensure that they are properly packed, in a suitable size packaging with the necessary protections to avoid damaging or breaking them during the return transport. Indeed, if the article is refused, because it is damaged, opened, broken etc., it cannot be refunded and will be sent back to your address at our expense, without you being able to demand compensation.

Thank you for your understanding and support! If you have any further questions, please feel free to reach out.